At Golden Flame, we show maximum respect for our customers' personal data and privacy rights. This Privacy Policy provides complete information about what information we collect when you use our services, how we use it, and how we protect it.

Your data is very important to us and is protected at the highest level. We never sell or share your data with third parties without your consent. Privacy is one of Golden Flame's core values.

Identity Information: When renting a vehicle, we collect your first name, last name, email address, phone number, and date of birth. This information is used for communication and service delivery purposes.

Driver License Information: Driver license number, issue date, validity period, and categories are recorded for legal compliance and rental eligibility verification.

Address and Contact: Home address, business address, email, and phone numbers are used for direct communication and resolving service issues.

Payment Information: Credit card numbers, bank account information, and other payment method details are processed by secure payment providers (Stripe, PayPal, etc.). Golden Flame does not store payment information directly.

Rental History: Dates of previous rentals, selected vehicles, driving distance, and charges are recorded. This data is used for personalized service delivery and customer loyalty programs.

Location Data: GPS data may be collected when the vehicle is rented for vehicle tracking and security purposes. This data is used only during the rental period and for security reasons.

Technical Data: Your IP address, browser type, operating system, and time spent on pages are collected to improve website performance.

Service Delivery: We use your data to complete the vehicle rental process, operate within the legal framework, and provide customer support.

Legal Compliance: We retain your data to comply with tax laws, traffic regulations, and insurance requirements. In legal requests, we may share your data with relevant authorities.

Communication: Reservation confirmations, pre-delivery instructions, invoices, and notifications are sent via email or SMS. Marketing emails are only sent with your consent.

Security: Your data is used to detect fraud, ensure system security, and protect accounts. If suspicious activity is detected, security protocols are applied.

System Improvement: We analyze usage statistics to improve your website experience, fix errors, and develop new features.

Customer Satisfaction: Feedback on driver behavior, vehicle features, and service quality may be collected through surveys.

Encryption: All payment transactions are protected using SSL/TLS encryption protocol. Data is encrypted both during transmission and storage at the highest standards.

Secure Storage: Personal data is stored in secure databases that only authorized personnel can access. Data centers have 24/7 physical security.

Access Control: Access to your data is limited to employees who need it for their duties. All access is logged and monitored.

Regular Audits: Golden Flame regularly audits data security. Third-party security firms test our systems.

Security Policies: Employees are trained on data protection. Data breach emergency action protocols are in place.

Deletion Upon Age: Data that is no longer needed is deleted in compliance with laws. Data is automatically deleted 5 years after rental completion.

Insurance Companies: For insurance management and claim processing, basic rental and accident information is shared with insurance companies.

Payment Processors: Stripe, PayPal, and other payment service providers receive payment information to ensure secure payment processing. Golden Flame does not store payment information directly.

Legal Authorities: In legal requests, court orders, or public order needs, your data may be shared with relevant authorities.

Technical Service Providers: For website management, data analytics, and cybersecurity, tools like Google Analytics and Sentry are used. These tools anonymize your data.

Email Services: Email services like Mailgun or SendGrid are used for sending emails. These services are bound by legal privacy agreements.

Data Analysis: Anonymized data is analyzed to understand general usage trends. Your identity information is never disclosed.

Right to Access: You have the right to access data held about you and obtain a copy of it. You can request this via email.

Right to Correction: You have the right to correct inaccurate or incomplete data. You can update directly from your account settings or contact us.

Right to Deletion: Under certain conditions, you can request deletion of your data. Legal obligations and insurance claims may be exceptions.

Right to Object: You have the right to opt out of marketing emails, object to profiling, and object to other processing.

Data Portability: You have the right to obtain your data in a structured, machine-readable format.

Contact: To exercise these rights, contact info@goldenflameseattle.com. You will receive a response within 30 days.

Cookie Types: The website uses session cookies (to keep you logged in), preference cookies (for language and theme choices), and analytics cookies (for usage statistics).

Analytics Tools: Google Analytics is used to analyze website performance and visitor behavior. This data is anonymized.

Cookie Control: You can disable cookies from your browser settings. However, some features may not work.

Advertising Cookies: Golden Flame does not use advertising cookies or tracking pixels. We do not work with third-party advertisers.

Data Storage: Golden Flame's servers are primarily located in the United States. Data is stored in data centers that meet certain technical and legal standards.

GDPR Compliance: Data of EU citizens is processed in accordance with GDPR (General Data Protection Regulation) regulations.

Standard Contractual Clauses: Data transfers are protected using international standard contractual clauses.

Updates: Golden Flame may update this Privacy Policy at any time. If major changes are made, you will be notified via email.

Effective Date: The new policy takes effect from the update date. By continuing to use our website, you accept the new terms.

Privacy Questions: If you have any questions about this Privacy Policy, please contact us.

Data Protection Officer: Golden Flame's Data Protection Officer can be reached at privacy@goldenflameseattle.com.

Contact Information: Email: info@goldenflameseattle.com | Phone: +1 (253) 263-1717 | Address: Seattle, Washington, USA